This device is junk the thing doesn't work and neither monster or hp provides support. And the support hp does offer is from a call center in another part of the world that just checks boxes on a script with no real answers
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Our records show that our Technical Support team provided troubleshooting assistance, reviewed the concerns with you, and supplied the contact information for the tuner manufacturer, as the tuning device and calibration are supported directly by the tuning provider. We understand that working through multiple support channels can be frustrating.
Because we are unable to provide repair instructions or diagnostic procedures beyond our technical support process, our recommendation was to have the vehicle evaluated by a licensed transmission specialist if the issue could not be resolved through the available troubleshooting steps. This helps ensure the vehicle is properly diagnosed and repaired.
We appreciate your feedback and understand your frustration. If you have any new diagnostic information from a licensed transmission specialist, we encourage you to contact our Technical Support team so we can review the findings and determine whether any additional assistance can be provided.
This is perfect for me as I do my own truck repairs at home. This was so easy to use and reprogrammed my transmission in my driveway. I would highly recommend for anyone doing a 6L80 at home and doesn't want to tow their truck to the dealership to have it programmed.